Contact

Talk to a human at SNOWL.

Questions about a course, a payment, a live lecture or the app. Write to us or call during working hours and we will get back to you within one working day.

Email support

For enrolment, access and payment questions.

helpcimas@gmail.com

Phone and WhatsApp

Monday to Saturday, 10:00 to 18:00 IST.

+91 89208 08926

Community

Course doubts, NEET PG practice and announcements live in our Telegram group, SNOWL Learners by CIMAS, where Dr. Snowl answers with /ask and faculty join in. Rules are pinned there.

Join SNOWL Learners on Telegram →
Chat with Dr. Snowl on Telegram →

Before you write

Quick answers.

I paid but cannot see my course

Log in with the same email or phone number you used at checkout, then open My Learning from the top right. If it is still missing after ten minutes, email us with your payment reference and we will fix it.

How do I join a live lecture?

Live lectures appear on the Live page and in your dashboard before they start. Enrolled learners get a reminder by email, and the recording stays available afterwards.

Do you issue invoices with GST?

Yes. Every purchase generates a tax invoice from Ekaayi Healthcare Private Limited, GSTIN 07AAICE1964G1ZL. Download it from your purchase history.

What is your refund policy?

Digital courses are non-refundable once content has been accessed. Please read the refund policy before you buy, and write to us if something went wrong with a payment.

Registered entity

Ekaayi Healthcare Private Limited

Operating the Chikara Institute of Medicine and Allied Sciences (CIMAS) and the SNOWL learning platform. Delhi, India. GSTIN 07AAICE1964G1ZL.